Email, calls and meetings in English for China teams: tone, directness, follow-up
Your team's English communication impacts crucial deals and regulatory compliance.
The moment it goes wrong
Misinterpretations in emails or calls with international partners lead to costly delays. A simple 'no' can be missed, or a direct request perceived as rude, causing project setbacks. These communication failures can jeopardize product launches or regulatory approvals.
What changes after this course
After this course, your team will communicate with clarity and cultural awareness in English. They will write effective emails, conduct productive calls, and lead focused meetings. You will receive a training record and certificates for all participating team members.
What is in the course, module by module
6 one-hour audio modules. Each one ends with a short quiz. The course ends with an exam, 80% to pass.
1Adapt your English communication for global partners
- Recognize how cultural context shapes directness in English.
- Understand the impact of indirect language on international business relationships.
- Identify common misunderstandings between Chinese and Western communication styles.
2Write clear and culturally appropriate business emails
- Structure professional emails for clarity and impact with international recipients.
- Choose appropriate tone and vocabulary for different email purposes.
- Avoid common email mistakes that lead to misinterpretation or delays.
3Conduct effective and polite English business calls
- Practice expressing requests and rejections with appropriate directness.
- Learn techniques for active listening and confirming understanding on calls.
- Manage conversational flow and interruptions politely in English.
4Lead and participate in productive English meetings
- Set clear agendas and objectives for international team meetings.
- Facilitate discussions and encourage participation from all attendees.
- Summarize decisions and assign actions clearly at the meeting's close.
5Master strategic follow-up for action and accountability
- Draft effective follow-up emails that reinforce decisions and next steps.
- Establish clear timelines and responsible parties for assigned actions.
- Understand the cost of poor follow-up, such as missed deadlines or project failures.
6Handle difficult conversations and feedback professionally
- Learn phrases for delivering constructive feedback respectfully in English.
- Practice techniques for addressing disagreements or conflicts during discussions.
- Understand how to escalate issues appropriately when communication breaks down.
Price for this title
One licence, 6 one-hour modules, every employee of the legal entity, 12 months. Smaller companies pay less.
| Company size | Price | Discount |
|---|---|---|
| Over 500 staff | €5,850 | full price |
| 50 to 500 staff | €3,744 | 36% off |
| Under 50 staff | €2,340 | 60% off |
Cheaper as part of a track pack or company library. Delivered within 72 hours of payment or the course is free.
Who this is for
Roles: Owner, CEO and board, Business development and export sales, Regulatory affairs, Quality assurance and Qualified Person, Quality control and laboratory, Production and engineering, Supply chain, purchasing and logistics, Finance, pricing and tenders, Marketing and communications, Pharmacovigilance and medical, Human resources and onboarding, IT, data and validation
Businesses: every kind of pharma company
Countries: China
What you receive
- One-hour audio modules. Listen on the commute, at the bench, in the car.
- Companion workbook. Exercises and checklists per module, ready to file.
- Full transcript. Searchable, printable, quotable in your procedures.
- Source for every fact. Each statement links to its guideline, regulation or paper, so an auditor can check it.
- Certificate per learner. Name, course, hours, guideline version, date.
- Auditable training record. Per-person export for your quality file, the document inspectors ask for under EU GMP Chapter 2.
English first. Other languages are available in test mode on request.
Request a free sample module